Warranty and Repair Information
Warranty and Repair Information
Item# warandrepin

Product description

WARRANTY AND REPAIR

The Case Limited Lifetime Warranty

We warrant each and every Case knife to be free of defects in material and workmanship for the life of the owner, and we will repair or replace with a new Case knife, at our option, any Case knife that is defective. That's how strongly we feel about the quality of our cutlery.

If you believe your Case knife has a manufacturing defect, mail your knife along with a written explanation of the problem to:

W.R. Case & Sons Cutlery Company
Consumer Repair Department
Owens Way
Bradford, PA 16701


(Please be sure to include your name, address and daytime telephone number.)

Case does not warrant its product against normal wear and misuse. Case knives are not intended to be used as hammers, chisels, pry bars, or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee.

This warranty gives you specific legal rights and you may have other rights that vary from state to state.

Case Repair Statement
As stated in our warranty, Case will attempt to repair any knife that may have a defect in materials or workmanship. If repairs cannot be made in such cases, we will offer you a new knife. However, if the knife holds sentimental value or is a collector's item and cannot be repaired, Case is not responsible for offering a replacement or repayment that is equal in value. Case will furnish a currently manufactured item that most closely matches the item sent in for repair.

Case Knife Components & Parts
Case knife components and parts are not available for purchase.

Consumer Awareness Statement
The blades that go into every Case knife are honed to an extremely sharp edge. We ask that you be very cautious when opening, using or sharpening our product. Case knives are intended to be used as a working tool; they are not weapons and should not be used as such. If an injury occurs during use (or misuse) of a Case knife, this is a risk that our customers assume and Case can in no way be held accountable. Our customers expect Case to deliver high-quality razor-sharp knives; and in turn, we ask each customer to use our product safely and wisely.

Warranted Items

Cracked Cover at Pin Repair under warranty.

Blade Broken at Tang Repair under warranty, also, any chipped or cracked blades if there are no signs of prying with blade.

Broken Backspring Repair under warranty unless altered, very deeply pitted, or rusted shut from neglect or over-exposure to weather.

Bad Temper Repair under warranty.

Walk & Talk Repair under warranty unless joints are worn due to no lubrication being used.

Liner Spaces Repair under warranty unless space is within our QA guidelines.

Pin Shows - New Knives Repair under warranty.

Missing shield Repair under warranty unless covers are worn too thin to put a new shield in it.

Cracked Cover (Not at Pin) Repair under warranty unless signs of abuse.

Blade Tip Broken Repair under warranty unless signs of abuse.

Pins show (In old knives – 5-plus years) Repair under warranty.

Rust on SS Repair under warranty.

If you have any specific questions about Case’s warranty, please call Case Warranty Dept., or e-mail Case Repair Questions